By accessing or using the services provided by Marketra Labs LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services. These Terms apply to all visitors, clients, and others who access or use our services.
Marketra Labs LLC provides digital marketing services including but not limited to: search engine optimization (SEO), technical SEO audits, content creation, link building, answer engine optimization (AEO/GEO), outreach campaigns, and full-service marketing management. The specific scope of services will be defined in a separate service agreement, proposal, or statement of work agreed upon by both parties.
As a client, you agree to:
(a) Provide accurate and complete information necessary for us to perform the services; (b) Respond to reasonable requests for feedback, approvals, or access within a timely manner; (c) Maintain the confidentiality of any account credentials or access provided; (d) Ensure that all materials provided to us do not infringe on the intellectual property rights of any third party; (e) Comply with all applicable laws and regulations related to your business and industry.
Service fees are outlined in your individual service agreement. All fees are quoted in U.S. Dollars (USD). Payment is due on the date specified in your invoice, typically within 15 days of the invoice date. Late payments may be subject to a late fee of 1.5% per month on any outstanding balance. We reserve the right to suspend services if payment is not received within 30 days of the due date.
Services are provided on a month-to-month basis unless otherwise specified in your service agreement. Either party may terminate services with 30 days written notice. Upon termination, you are responsible for payment of all services rendered through the termination date. We will provide reasonable assistance in transitioning your accounts, data, and deliverables upon termination.
Upon full payment, you own all deliverables created specifically for you, including but not limited to: website content, articles, design assets, and custom tools. We retain ownership of our proprietary methodologies, frameworks, templates, and tools that are not created exclusively for you. We may use anonymized results and case studies from our work for portfolio and marketing purposes unless you explicitly opt out in writing.
Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the course of the engagement. This includes but is not limited to: business strategies, customer data, analytics, pricing, and internal processes. This obligation survives termination of the agreement for a period of two (2) years.
We will perform services with reasonable care and skill consistent with industry standards. However, digital marketing results are influenced by many factors outside our control, including but not limited to: search engine algorithm changes, competitor activity, market conditions, and website infrastructure. We do not guarantee specific rankings, traffic levels, lead volumes, or revenue outcomes. All services are provided "as is" without warranties of any kind, either express or implied, except as explicitly stated in your service agreement.
To the maximum extent permitted by law, Marketra Labs LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill. Our total aggregate liability for all claims arising out of or related to these Terms or our services shall not exceed the total fees paid by you to us in the six (6) months preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless Marketra Labs LLC, its officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your use of our services; (c) any materials or information you provide to us; or (d) your violation of any applicable law or regulation.
Our services may involve the use of third-party platforms, tools, and services (e.g., Google, Bing, social media platforms, analytics tools). We are not responsible for the terms, policies, or actions of these third-party services. Your use of any third-party service is subject to that service's own terms and conditions.
Neither party shall be liable for any failure to perform its obligations under these Terms if such failure results from circumstances beyond the party's reasonable control, including but not limited to: natural disasters, war, terrorism, government actions, pandemic, internet outages, or power failures.
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in Sheridan County, Wyoming, in accordance with the rules of the American Arbitration Association.
We reserve the right to modify these Terms at any time. Material changes will be communicated to active clients via email at least 30 days before taking effect. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
If you have questions about these Terms, contact us at:
Marketra Labs LLC
30 N Gould St Ste R, Sheridan, WY 82801
[email protected]